The opportunity
Technical Consulting is Ramp's post-sales technical delivery team. When a finance org needs Ramp to work the way their business actually runs, this is the team that takes customers through that transformation, from complex accounting issues to integration errors to everything in between.
What you'll do
Lead and grow the Strategic Technical Consulting team: coach senior and principal-level consultants, own hiring, onboarding, performance, and career architecture, and build a bench deep enough to scale with the segment
Own post-sales technical implementation for Ramp's largest accounts: accountable for solution quality, delivery timelines, and technical outcomes across the portfolio
Co-own activation milestones with Customer Activation: build a joint operating model where TC drives technical design and Activation drives adoption and enablement, with shared accountability for time-to-value and a single, coherent customer experience
Serve as the terminal escalation point for complex technical and delivery: challenges — ERP integration failures, custom API work, at-risk go-lives, and commitments made pre-sales that need to be re-scoped
Define the Strategic delivery model: scoping standards, solution design review, rules of engagement with CSM/AM/Activation, staffing and capacity models, and quality bars that hold up under enterprise scrutiny
Run the function with operational rigor: forecast capacity, balance workload across accounts, instrument the team with KPIs (time-to-value, go-live on-time rate, escalation volume, adoption and expansion attach), and use the data in coaching and planning
What they're looking for
- Partner cross-functionally at the leadership level: Customer Activation, Strategic CSM and AM, Sales, Product, Engineering, and GTM Ops — to align on roadmap, feedback loops, and segment strategy
- Turn field insight into product influence: synthesize what Strategic customers actually need, champion it with Product and Engineering, and close the loop back to the field
- Set precedent where none exists: make sound calls in ambiguous, high-stakes situations, document the reasoning, and teach the team to do the same
