The opportunity
Coursera and Udemy are now one company, creating one of the world’s most comprehensive skills development platforms for the AI era. This strengthens our ability to accelerate AI-powered innovation and shape how the world discovers and builds skills at a pivotal moment of change.
What you'll do
Consulting: You are recognized as a go-to expert both internally and by your: customers. You bring a sophisticated strategic lens to every engagement, helping customers connect their learning investment to measurable business outcomes. You proactively identify risks and opportunities that others may overlook, and you help shape how Udemy's onboarding practice continues to evolve.
Customer Engagement: You build deep, trust-based relationships with senior stakeholders, including executives and key decision-makers, navigating complex organizational dynamics with confidence. You read the broader context of a customer's business and adapt your approach to influence outcomes that benefit both the customer and Udemy.
Customer Success: You think beyond the onboarding window, connecting early adoption patterns to long-term retention, expansion, and renewal outcomes. You bring a strategic understanding of what drives customer value at scale and actively contribute to how the team defines and measures success.
Project Management: You lead complex, multi-stakeholder onboarding engagements with minimal oversight, managing competing priorities, resolving cross-functional dependencies, and keeping engagements on track even in ambiguous or fast-moving situations. You help define and refine the frameworks and processes the team uses to deliver consistently.
Lead end-to-end onboarding engagements for Udemy's most strategic newly: signed customers, serving as a trusted advisor and primary point of contact throughout the 8-12 week journey
Develop and tailor onboarding plans that connect customer learning goals to: measurable business outcomes, ensuring a strong foundation for long-term success
What they're looking for
- Deliver strategic consultations alongside hands-on training and product: walkthroughs for administrators and end users, including guidance on platform configuration, analytics, and integrations such as SSO
- Manage complex, multi-stakeholder onboarding engagements, proactively: navigating competing priorities, cross-functional dependencies, and organizational change
- Ensure a seamless, well-documented transition to the assigned Customer: Success Manager, equipping them with the insights needed to drive ongoing retention and growth
- Contribute to the evolution of Udemy's onboarding methodology, including the: development of scalable playbooks, frameworks, and best practices
