The opportunity
The IT Operations team keeps Anthropic running. We make sure every employee can do their best work without friction.
What you'll do
Perform admin actions inside configured apps: role grants, settings changes the app already supports, and user troubleshooting at admin level, across the catalog's heaviest apps such as Gong, 1Password, MongoDB, and Vanta
Own intake and execution for tickets escalated from the Support queue into: the SaaS lane, and write the runbook as you go
Identify repetitive work across the lane and automate it: license workflows, seat reporting, evidence pulls, and anything the queue keeps handing you
Build automations with the tools at hand (scripts, app-native workflows, AI: tools) and partner with IT Engineering when an automation needs platform-level access
Monitor application health, usage, and performance at the app level, and: route platform or infrastructure issues to IT Engineering
Coordinate vendor-driven app updates and feature rollouts: track release notes, schedule changes inside the apps, and communicate user-facing impacts
What they're looking for
- Assign and reclaim licenses across the catalog
- Produce seat utilization reporting and run the monthly utilization review
- Own the renewal calendar and prepare true-ups
- Act as the day-to-day contact for vendor customer success managers (contract: negotiation and spend approval stay with Procurement and Finance)
