The opportunity
At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community.
What you'll do
Billing portfolios across strategic retail partners and multiple revenue: streams are owned and operating accurately, with day-to-day billing operations executed with a focus on revenue recognition inputs and timely month-end close.
Billing policies, SOPs, and quality standards are developed and maintained,: with discrepancies and escalations resolved in close partnership with Finance Systems, BD, and Revenue.
Dashboards, reporting, and KPIs that track billing health are built in: collaboration with Finance Systems, enabling continuous improvement and proactive identification of issues.
Billing system enhancements, integrations, and automation opportunities are: scoped and delivered in partnership with Product and Engineering, reducing manual workload and improving operational scalability.
Internal controls, audit requirements, and contractual billing terms are: enforced, with junior team members mentored and billing operations scaled to support Instacart's growth.
Bachelor’s degree in Accounting, Finance, Information Systems, or related: field, or equivalent practical experience.
What they're looking for
- + years of experience in Billing Operations, Order-to-Cash, or Accounts: Receivable within technology, ecommerce, marketplace, or subscription/SaaS environments.
- + years leading cross-functional billing or quote-to-cash projects as an: individual contributor, from requirements through UAT and launch.
- Hands-on experience with Salesforce CPQ and at least one billing platform: (e.g., Zuora, Chargebee, Stripe Billing) plus one ERP (e.g., NetSuite, SAP, Oracle).
- Proficiency in Excel (pivot tables, lookups) and basic SQL for reconciliations and data analysis.
