The opportunity
At OpenAI, our User Safety & Risk Operations (USRO) team helps protect our products and users from abuse, fraud, safety risks, and other forms of misuse. We translate real-world user and operational signals into timely decisions, practical interventions, and improvements to our products and systems.
What you'll do
Take ownership of ambiguous, high-priority safety and risk problems: define the problem, gather the right evidence, choose a practical path, drive execution, and close the loop.
Analyze structured and unstructured data, both quantitative and qualitative.: This may include user reports, case narratives, conversations, escalations, and operational metrics to identify patterns, risks, and the highest-leverage interventions.
Build and test lightweight workflows, tools, automations, and decision aids: that improve speed, quality, and consistency, then iterate based on real-world use.
Turn one-off insights and manual work into scalable operating mechanisms: without adding unnecessary process or complexity.
Lead sensitive investigations, incident response, or launch-readiness work,: including safety workflows, human review, escalation paths, partner coordination, and operational monitoring for product launches or cloud deployments.
Work directly with cross-functional and external partners to clarify: ownership, resolve operational gaps, and turn incomplete signals into clear recommendations and decisions.
What they're looking for
- Measure whether the work is improving outcomes—such as quality, speed,: coverage, operator effort, or risk reduction—and adjust quickly when it is not.
- Help junior operators build judgment and independence through coaching, calibration, and reusable tools.
- Have 8+ years of experience in trust and safety operations, investigations,: incident response, product operations, technical program management, or another high-judgment, data-heavy operational field.
- Have a track record as a scrappy generalist who can enter an unfamiliar: problem, learn quickly, and deliver with limited structure or support.
