The opportunity
Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.
What you'll do
Own the technical relationship with Adyen’s cellular connectivity partners,: establishing clear priorities, commitments, governance and escalation paths.
Lead complex connectivity investigations and incidents across terminals,: SIM/eSIM platforms, connectivity providers, roaming partners, mobile operators and Adyen systems.
Drive partners toward credible RCA, corrective actions and preventive: measures, challenging incomplete technical explanations and tracking actions through closure.
Maintain visibility of technical issues, risks, dependencies and partner: commitments, while ensuring Adyen-side actions do not become blockers.
Assess significant provider, network, SIM/eSIM and platform changes, and: provide technical input into new provider evaluation, onboarding and connectivity solutions.
Work with Product, Engineering, Support, Supply Chain, Procurement and: Commercial Partnership to align technical expectations, priorities, trade-offs and decisions.
What they're looking for
- Identify recurring reliability and service-performance patterns and translate: them into structural improvements in partner processes, technical solutions and ways of working.
- Experience in partner engineering, telecom engineering, technical account: management, solutions engineering, or a similar partner-facing technical role.
- Proven experience owning complex external technical relationships and driving: partners toward clear commitments and resolution.
- Strong understanding of cellular connectivity, including LTE/4G/5G, SIM/eSIM,: roaming, APNs, mobile networks, IoT connectivity, or managed connectivity platforms.
