The opportunity
Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era.
What you'll do
Provide advanced coaching to managers and senior leaders on leadership: effectiveness, employee development, team dynamics, organisational change, and complex performance challenges.
Lead the assessment and resolution of highly ambiguous or sensitive cases by: diagnosing root causes, evaluating competing perspectives, and advising on decisions that balance business priorities, employee experience, and organisational risk.
Guide leaders through entrenched resistance, difficult conversations, and: high-impact decisions while reinforcing accountability for outcomes and sustainable solutions.
Exercise advanced judgment within established decision rights, identifying: risks and ensuring sensitive, high-impact, or jurisdictionally complex matters follow appropriate escalation pathways to ER&C, Employment Legal, PBPs, Labor Relations, works councils, or regional specialists.
Strengthen team capability through peer coaching, complex case reviews, and: reusable frameworks that improve diagnostic skills, case strategy, and escalation judgment.
Analyse recurring case patterns and AI-supported interactions to identify: gaps in guidance and opportunities to improve AI resources, workflows, knowledge content, and decision guardrails in partnership with Enablement and technology teams.
What they're looking for
- Deep professional expertise and practical consulting experience across Human: Resources, HR Business Partnering, Employee Relations, management consulting, leadership coaching, or organisational development, with a strong focus on navigating complex performance management and remediation.
- Demonstrated ability to independently lead and resolve highly complex,: ambiguous advisory cases requiring advanced judgment, structured problem-solving, and cross-functional coordination.
- Proven experience advising senior leaders on sensitive leadership,: performance, team effectiveness, and organisational challenges.
- Exceptional coaching, communication, influencing, and conflict resolution: skills, including the ability to challenge assumptions, navigate competing perspectives, and guide leaders through difficult decisions.
- Strong understanding of leadership effectiveness, organisational dynamics,: performance management, conflict resolution, risk assessment, and appropriate escalation practices.
- Familiarity with EMEA employment practices and employee representation: processes, including works councils, is a plus.
- Demonstrated ability to develop colleagues through peer coaching, case: consultation, knowledge sharing, or reusable advisory frameworks.
- Experience evaluating or improving AI-enabled workflows, automated guidance,: knowledge resources, or digital service capabilities to enhance manager support.
