The opportunity
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences…
What you'll do
Engage proactively with cross-functional partners and stakeholders by: maintaining regular check-ins, communication of planning timelines and upcoming milestones, and feedback sessions to develop trust and ensure alignment with their goals and objectives
Identify all responsible individuals for each launch in advance, including: the writer and strategist of the impacted content, Marketing, Legal, and technical SME approvers, Localization partners, and cross-functional partners such as taxonomy, training, resource center, Biztech, and other project managers with related work
Build and communicate the content schedule to all content requestors and: approvers, gathering approver blockout dates and building in time for content audits, authoring, technical accuracy review, Marketing review, Legal review, localization, and a buffer for outliers
Schedule and lead the series of meetings for each launch: the launch info-gathering walk-through with product, engineering, and readiness; content audit sessions; a Marketing pre-flight meeting; a recurring weekly launch status meeting with the content team and technical SMEs; and a launch-day “Mission Control” meeting and Slack channel
Partner with strategists in content audits to identify all impacted content,: prioritize impacts (P1 Day One, P2 fast-follows, P3 everything else), ensure tickets are filed for every impacted article, and flag UI-linked content and localization requirements
Prepare and send weekly status communications to Content Managers and content: DRIs, including the list of impacted articles and P1/P2/P3 status, so that risks (audit timing, approvals behind schedule, launch date changes) are visible early
What they're looking for
- Anticipate risks and issues and develop mitigation strategies proactively (go: beyond status reporting and drive issues to resolution), and maintain a process to capture and flag tardy content requests as “at risk”
- Send regular reminders to DRIs with launch responsibilities and, when: approvers are not responsive async, schedule live approval meetings with Marketing, Engineering, Legal, and others
- Prepare cross-functional communications for partner teams impacted by our: work, such as localization, Biztech, Knowledge Management, and Training
- Coordinate the real-time “go live” on launch day once it has been issued by: Readiness, so the content team knows it is safe to publish
