The opportunity
Coursera and Udemy are now one company, bringing together two mission-driven brands to create the world’s most powerful platform for turning learning into progress. Together, we help more than 300 million learners and 12,000+ enterprise customers build the skills they need for a world being reshaped by AI.
What you'll do
Own strategic relationships with assigned customer accounts through a: combination of remote & on-site engagements.
Be a trusted advisor to the customers to help them derive value from their: investment in Coursera and own Customer Executive relations via executive business reviews, exec sponsor meetings and ROI articulation.
Help customers drive high utilization of the Coursera platform by conducting: regular cadence meetings with admins, sharing best practices and executing a turn-around plan when customer- usage is low.
Share accountability with the Sales team for ensuring customer retention and expansion.
Serve as the primary “voice of customer” and point of escalation when: customer issues arise, working in partnership with Support and Implementation to troubleshoot, and ensure quick resolution.
Travel expected 25%
What they're looking for
- + years of account management/sales/customer success experience.
- Experience in driving customer retention results, customer health metrics and driving value.
- Experience increasing utilization metrics within assigned accounts.
- Proven results with driving expansion/growth and renewal rates.
