The opportunity
At Gusto, we're on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers.
What you'll do
Manage an initial team of 3 designers, and hire to build your team.
Build the rituals, hiring pipeline, and planning cadence that span both: Consumer Banking and Business Banking for the first time, formalizing what already exists on Wallet and building from zero for Business Banking.
Coach designers working at two different stages at once: one optimizing and scaling something live (Wallet), and one defining something that doesn't exist yet (SMB Banking).
Co-create goals and success metrics with product and engineering partners for: the team, translating strategy into clear scopes, sequences, and milestones.
Raise the bar on Wallet's existing quality standard through critique and: review, while defining a new standard from scratch for Business Banking.
Stay hands-on: review and sometimes do design work directly on the highest-stakes decisions, especially on SMB Banking's path to beta, while coaching your team toward greater independence over time.
What they're looking for
- Partner as an equal in the EPD trio with Banking's PM and engineering leads: on each side, and partner regularly with Risk, Compliance, Legal, Data, and Ops given both products are regulated financial products.
- Ensure Banking's products fit cohesively into Gusto's broader financial: ecosystem, coordinating with design and product counterparts on adjacent pods (like Accounting and Payments) so the customer experience feels connected across surfaces rather than fragmented by internal team boundaries.
- Build individualized career development plans with each direct report, and: adapt your leadership style to the person and the moment.
- Represent Banking's design needs (headcount, quality investment, tooling) to senior design leadership.
