The opportunity
Instacart's Design & Research org is a team of ~100 designers, researchers, and content experts dedicated to making grocery shopping effortless for everyone across our four-sided marketplace. The Fulfillment team sits at the heart of the Instacart experience, owning the key…
What you'll do
Own key Order Quality design initiatives end-to-end: from zero-to-one concept exploration through execution-level delivery — across multiple concurrent projects spanning consumer and shopper experiences.
Become the go-to domain expert for Order Quality, building deep knowledge: across active workstreams and proactively maintaining continuity on previously approved work while absorbing net-new asks from the product team.
Serve as a trusted thought partner to 3+ product managers: collaborating on product strategy, using design to help envision solutions at scale, and partnering closely with engineering teams to ensure execution-level handoff is thorough, accurate, and actionable.
Navigate seamlessly between high-level strategic conversations with design: and product leadership and detailed, craft-focused execution work — including Figma flows, polish passes, and design systems collaboration.
Build strong cross-functional relationships across product, engineering,: research, data science, and brand; represent Order Quality design in crits, reviews, and stakeholder presentations — including to heads of Product and Design.
Apply modern AI tools in daily workflows to accelerate exploration,: prototyping, and iteration, bringing a forward-looking point of view on how AI can improve both the design process and the customer experience.
What they're looking for
- Experience in e-commerce, grocery, marketplace, or logistics products where: fulfillment, order integrity, or transactional trust are core to the experience.
- Background designing for multi-sided marketplace platforms: balancing the needs of consumers, shoppers, and other stakeholders simultaneously.
- Experience in larger corporate or agency environments, with exposure to: structured design processes and multi-team collaboration at scale.
- Comfort working within and improving established design language systems,: ensuring consistency and quality across complex product surfaces.
