The opportunity
Affirm’s mission is to deliver honest financial products to improve lives. We do this by partnering with top companies to offer responsible financial products at the point of sale.
What you'll do
Own vendor performance, including customer experience, service-levels, compliance, and QA outcomes.
Lead executive-level vendor governance (e.g. QBRs, escalations).
Define operational strategies for horizontal services across the vendor network.
Partner with the Business Analyst team to shape what metrics and dashboards are needed to run the business.
Use data to diagnose performance gaps, validate trends, and prioritize interventions.
Run ad-hoc analyses and scenario modeling to support rapid decision-making.
What they're looking for
- Support Strategic Partnerships by serving as entry point and liaison for unique partner operational needs.
- Lead initiatives that require coordination across Operations, Compliance,: Product, Risk, Training, QA, and WFM.
- Translate vendor insights into cross-functional actions that improve customer: experience and compliance outcomes.
- Act as senior escalation point for systemic issues.
