The opportunity
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
What you'll do
Design, lead, and evolve high-visibility talent development programs that: drive continuous growth and professional excellence for all Twilions globally.
Act as a strategic advisor to HRBPs and senior leaders, establishing an: organization-wide mandate to assess capability gaps and deploy targeted learning solutions globally.
Own the end-to-end lifecycle of flagship development initiatives—from needs: assessment and instructional design to global facilitation, impact measurement, and continuous iteration.
Define and champion a global learning strategy, collaborating with: stakeholders to systematically close critical skill gaps across all business units.
Apply expert-level knowledge of modern learning science and AI-driven tools: to architect scalable development experiences that resonate across a diverse, global workforce.
Maximize global engagement and participation in talent development: initiatives through compelling communications, recognition, and robust support for internal career mobility.
What they're looking for
- Bachelor’s degree required; advanced degree or professional certifications in HR/OD preferred.
- + years in L&D, program design, and facilitation, with at least 7+ years in digital learning innovation.
- + years of experience specifically applying AI in L&D and 4+ years in instructional design.
- Proven track record managing vendor partnerships and navigating the learning tech ecosystem.
