The opportunity
Location: On-Site in Boulder, CO (Foresight Dx business unit, a Natera company)
What you'll do
Serve as the primary operational point of contact for external customers,: including biopharma sponsors, CROs, and research collaborators.
Coordinate study startup activities, operational readiness, communication: plans, and project execution strategies with internal and external stakeholders.
Manage customer communications regarding sample receipt, processing progress,: timeline updates, risks, delays, and data delivery milestones.
Coordinate inbound and outbound sample shipments, manifests, reconciliations, and chain-of-custody activities.
Facilitate timely and accurate return of project data, reports, and study deliverables to external partners.
Manage sample return, storage, archival, and destruction activities according: to study requirements and contractual obligations.
What they're looking for
- Build strong working relationships with internal and external stakeholders: while maintaining a high level of professionalism and customer service.
- Coordinate sample flow and project prioritization across laboratory: operations to support turnaround time commitments and customer expectations.
- Monitor sequencing queues, laboratory capacity, instrumentation availability,: and workflow bottlenecks to optimize operational efficiency.
- Track project progress through accessioning, sample processing, sequencing, analysis, and reporting workflows.
