The opportunity
Waymo is an autonomous driving technology company with the mission to be the world's most trusted driver. Since its start as the Google Self-Driving Car Project in 2009, Waymo has focused on building the Waymo Driver—The World's Most Experienced Driver™—to improve access to…
What you'll do
Manage Vendor Service Delivery & Enablement: Provide BPO vendor partners with the necessary tools, workflows, data access, and support to ensure operational effectiveness and SLA compliance during scaling
Implement Global Governance & Quality Control: Establish robust governance, change management, and quality control frameworks across vendor relationships supporting the GOC
Support Strategic Decision-Making & Footprint Expansion: Partner with cross-functional leads to construct evidence-based recommendations and evaluate trade-offs for vendor selection, international location strategy, BPO RFP evaluations, and multi-tier operational footprints for Remote Assistance
Partner Cross-Functionally: Collaborate closely with Legal, Regulatory, Safety, Product, Engineering, and Workforce Management (WFM) to align operations with regional requirements
Serve as Regulatory & Process SME: Act as the primary Subject Matter Expert on RA operations, drafting legal/operational documentation and answering inquiries from regulators, partners, and internal stakeholders
+ years of experience in program management, operations, regulatory: compliance, or vendor management within complex environments
What they're looking for
- Bachelor's degree in Business, Public Policy, Legal Studies, Operations, or a related field
- Proven track record writing operational standards and compliance: documentation for technical or operational workflows
- Demonstrated experience working under ambiguity, structuring unorganized: problems into clear goals, and leading cross-functional alignment
- Strong analytical and problem-solving skills, with experience utilizing: project management frameworks and tracking operational metrics
