(Senior) Sales Operations ManagerActive

The opportunity

Sales Excellence 📍London · Fixed-term, 12-month contract

What you'll do

  • Monitor and analyse key Telesales funnel performance metrics across markets.: Identify trends and bottlenecks, proactively drive initiatives to address performance gaps, and propose and coordinate improvement solutions.

  • Take ownership of a portfolio of channel initiatives, from setting milestones: and managing dependencies through to delivery and follow-up.

  • Partner with Sales leadership, Online Marketing, Product, Infrastructure,: Enablement, Pricing and Analytics teams to shape process and tooling changes to improve the sales experience and our commercial offer.

  • Lead change management for new tools, processes and KPIs, including: communications, documentation and tracking adoption.

  • Maintain the channel's playbooks, operating processes and feedback loops as its single source of truth

  • Partner with the Sales Leadership to shape and drive the Telesales channel: strategy through quarterly planning and ongoing performance reviews, using performance insights and company-wide priorities to define direction, prioritise initiatives and continuously adapt the channel’s agenda.

(Senior) Sales Operations Manager at SumUp | Role Match