Senior Service Designer, Food Systems & FulfillmentActive

Work with HelloFresh in Warsaw and its HelloTech organisation, HelloFresh’s global technology backbone with more than 1000 people, building the digital products that power our end-to-end food experience. From meal kits and ready-to-eat meals to specialty offerings like pet food…

What you'll do

• Conduct strategic Definition Sprints to uncover user needs, validate: hypotheses, and collaboratively define clear technical next steps for design and development.

• Map current (AS-IS) enterprise processes and systems , identifying: operational friction points and opportunities, and design optimized (TO-BE) workflows within the Food Systems Alliance.

• Provide technical guidance and support to other enterprise designers in: service design and prototyping methodologies, elevating practice standards across the team.

• Analyze user journeys and workflows for Recipe Developers, Menu Planners, and: Buyers, establishing technical alignment to advocate effectively for operational user needs.

• Develop and align design concepts and prototypes with the Enterprise Design: System to ensure technical scalability and consistency across enterprise tooling.

• Establish collaborative partnerships with Product Leads, engineers, and: researchers, using technical influence to elevate UX solutions and challenge broader assumptions within internal product teams.

What they're looking for

• Provide technical support and guidance to designers, demonstrating craft: excellence, clarity, and effectiveness in enterprise UI/UX solutions.
• Create UX/UI flows and experiences that address complex enterprise problems: with clear, user-centric solutions.
• Facilitate clear communication across teams , utilizing structured: storytelling methods to articulate technical direction and design decisions.
• + years of product design experience , particularly within enterprise or B2B contexts.