Senior Service Designer, Food Systems & Fulfillment (f/m/x)Active
The opportunity
The Enterprise UX practice at HelloFresh is a cross-functional team that brings physical and digital product and service experiences to life through strategic research, service design, prototyping, and storytelling. We are dedicated to transforming enterprise ways of working by…
What you'll do
Conduct and lead strategic Definition Sprints to uncover user needs, validate: hypotheses, and collaboratively define clear next steps for design and development.
Map current (AS-IS) enterprise processes and systems, identifying pain points: and opportunities, then collaboratively design optimized (TO-BE) processes, particularly within the Food Systems alliance - the cluster that takes care of supply chain management topics within Hello Fresh..
Partner and inspire other enterprise designers to excel in service design and: prototyping, nurturing growth within the team.
Deeply understand the user journeys and workflows of Recipe Developers, Menu: Planners, and Buyers, building strong stakeholder relationships to advocate effectively for these users.
Develop and align design concepts and prototypes with the Enterprise Design: System to ensure scalability and consistency across enterprise tooling.
Form collaborative partnerships with POs, engineers, and researchers, using: influence to elevate UX solutions and challenge broader assumptions within internal product teams.
What they're looking for
- Mentor and coach designers in creating user experiences demonstrating pride: in craft, clarity, and effectiveness.
- Create UX/UI flows and experiences that elegantly address complex enterprise: problems with delightful, user-centric solutions.
- Facilitate clear communication across teams, leveraging structured: storytelling methods to amplify your impact.
