The opportunity
Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.
What you'll do
Lead technical discovery to identify and address our customers’ needs
Deliver an exceptional pre-sales experience by articulating Fin's value and technical expertise
Conduct impactful, value-based solution reviews and in-depth technical sessions
Design and lead tailored Proof of Concepts (POCs) that showcase Fin's capabilities
Serve as the primary resource for RFPs and customer security questions,: utilizing standardized materials and escalating complex issues
Collaborate cross-functionally with Product and Engineering to represent the: customer voice, gathering feedback and insights for product planning
What they're looking for
- Build trust with customers by approaching challenges with empathy and curiosity
- Continuously improve processes and contribute to building a best-in-class: Solutions Engineering playbook at Fin
- Commit to customer success, ensuring lasting value and proactively addressing challenges
- Minimum of 5 years of experience in a technical pre-sales role, managing: C-Level technical and business relationships
