The opportunity
At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.
What you'll do
Own the execution of customer implementation engagements end to end, from: onboarding through go live, and serve as the deep technical resource designing integrations and solutions, depending on what a given engagement needs.
Design and implement technical solutions, including SDK and API integrations,: while managing timeline, scope, and stakeholder alignment for a project.
Engage with customer stakeholders, from senior staff to Braze end users, to: understand business and technical goals and build credible relationships across the account.
Monitor progress and proactively resolve roadblocks, whether they are project: risks or technical blockers, to keep engagements on time and technically sound.
Act as the technical conduit between Braze and the customer's product and: engineering teams, translating requirements into actionable technical plans when technical ownership is called for.
Document stakeholder roles, technical requirements, and integration details: to support a smooth handoff to the Customer Success Manager team after project completion.
What they're looking for
- Coordinate with the customer's agencies and third parties to keep external: partners aligned with the project's goals and timeline.
- Drive early adoption, set KPIs and success metrics, and apply best practices: that help customers realize fast time to value.
- Advocate customer use cases to product development, and stay current on: Braze's platform capabilities, including technical enablement such as Decisioning Studio training.
- Continually improve delivery and technical processes, and deliver enablement: training and workshops tailored to each customer.
