The opportunity
Shipping great software is only half the battle. Getting it to the right customers, at the right time, in the right way, is where the real complexity lives.
What you'll do
Define the Launch Standard: Establish what a great product launch looks like at Sentry: the gates, the playbooks, the decision rights, and the rituals. You're not inheriting a fixed process; you're authoring it.
Own Feature Flag & Cohort Strategy: Bring intentionality to how Sentry uses early access programs, beta cohorts, and staged rollouts. Make sure the right customers get the right features at the right time, and that we're learning from every rollout.
Orchestrate Cross-Functional Readiness: Be the central coordinator who ensures Engineering, Product, Legal, Marketing, GTM, and Sales are all aligned and ready before anything ships. Surface dependencies early, drive decisions, and make sure nothing falls through the cracks.
Keep Everyone Informed and Confident: Build the visibility layer (dashboards, launch briefs, status updates) that keeps stakeholders informed without overwhelming them. High-signal, low-noise.
Improve with Every Launch: Instrument the release process itself. Track friction, run retrospectives, and lead the org through continuous improvements so each launch is smoother than the last.
What they're looking for
- –8+ years of Technical Program Management experience in a high-growth SaaS: company, with meaningful exposure to product launches, release operations, or GTM coordination
- A genuine builder mindset: you have examples of processes or frameworks you created from scratch (or close to it) that stuck
- Strong data and analytics instincts: you use metrics to understand release health, customer adoption, and process quality, not just to report status
- Proven ability to drive alignment and decisions across Engineering, Product,: Legal, Marketing, GTM, and Sales without direct authority
- Sharp written communication: you write crisp launch briefs, clear escalations, and process docs that people actually read and reference
- Strong prioritization skills: you know how to triage competing demands across multiple stakeholders and keep the most important things moving
