Service Advisor / ServicerådgiverPosted today
The opportunity
At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid’s proprietary technology and software-defined vehicle architecture, our award-winning vehicles bring our “Compromise Nothing™” approach to the global automotive market.
What you'll do
Greet customers in a professional and welcoming manner, creating a premium: experience from the first interaction
Accurately identify and document customer concerns via interview and vehicle walk-around
Clearly explain service options, timing, and cost estimates
Consult with technicians when necessary to determine appropriate repair actions
Monitor service progress and keep customers informed throughout
Serve as the final quality check and deliver completed vehicles back to customers
What they're looking for
- Handle invoicing, payments, and redelivery in a clear and professional manner
- Answer phone inquiries, book service appointments, and perform basic follow-up tasks
- Ensure compliance with Lucid’s high standards in documentation, communication, and service procedures
- Build rapport with clients to promote trust and long-term satisfaction
