Service Capacity and Automation Program ManagerPosted today$196K

The opportunity

Waymo is an autonomous driving technology company with the mission to be the world's most trusted driver. Since its start as the Google Self-Driving Car Project in 2009, Waymo has focused on building the Waymo Driver—The World's Most Experienced Driver™—to improve access to…

What you'll do

  • Lead the investigation of garage KPIs and operational metrics to pinpoint: systemic bottlenecks across the global network.

  • Partner with Product and Engineering on the design, field rollout, and: continuous performance monitoring of new garage automations and technology solutions.

  • Drive capacity planning and footprint modeling initiatives to establish a: highly scalable operational framework for our depots.

  • Champion the success of New Product Introductions (NPI) and facility: bring-ups from early deployment through regional scaling, ensuring the garage ecosystem is prepared to support new platforms efficiently.

  • Own cross-functional reporting and executive communication, presenting clear: roadmaps, performance updates, and strategic recommendations to leadership on scaling the garage ecosystem.

  • + years of experience leading technical or operations program management for: complex deployment, logistics, or operational infrastructure systems.

What they're looking for

  • Proven track record of managing multiple vehicle platforms and complex New: Product Introduction (NPI) programs simultaneously through early-stage scaling.
  • Extensive experience owning metric investigations, operational triage, and: process change management inside live footprint environments (like garages, service hubs, or depots).
  • Strong roadmap management experience, with the ability to prioritize and: defend operational requirements against engineering or product pushback.
  • Excellent cross-functional mediation skills, with a track record of acting as: a strategic bridge between frontline operators, product managers, and engineering teams.