The opportunity
Waymo is an autonomous driving technology company with the mission to be the world's most trusted driver. Since its start as the Google Self-Driving Car Project in 2009, Waymo has focused on building the Waymo Driver—The World's Most Experienced Driver™—to improve access to…
What you'll do
Champion Operational Integration & Expansion: Serve as the primary advocate for the partner allowing them to launch and expand while facilitating two-way feedback loops to identify internal bottlenecks and streamline partner processes across cross-functional teams.
Lead Structured Governance: Establish and manage Monthly and Quarterly Business Reviews (MBRs/QBRs) to track key performance indicators and evaluate relationship health, and develop strategic partner roadmaps.
Drive Performance and Accountability: Deliver data-driven feedback and advise on corrective action plans or improvement strategies when service levels fall below established standards on a partnership level.
Manage Overall Operational Engagement: Act as the central communication bridge for the partnership, proactively flagging contractual risks to the Partnerships team and ensuring unwavering alignment with internal expectations.
Ensure Regulatory and Operational Compliance: Apply deep expertise to guide partners through initial business setup and ongoing steady-state operations to ensure adherence to global standards.
Resolve Complex Operational Challenges: Bridge the gap between partners and internal teams to facilitate clear communication and provide timely resolution for high-level escalations.
What they're looking for
- Promote Partner-Centric Solutions: Regularly collect feedback and advocate for the partner’s perspective to drive continuous improvement and ensure the sustained, long-term success of the partnership.
- + years of experience in partner operations, customer success, or account: management within a high-growth technology environment.
- Proven track record of managing complex partner-facing programs and leading structured governance cadences.
- Excellent communication and executive presence skills necessary to engage,: influence, and align with C-suite and senior leadership at external partner organizations.
