Service Desk AnalystPosted today$77K
The opportunity
This position will support key day-to-day processes such as: technical support for software and hardware, configuring Windows, Linux and Apple computers with latest software and assisting with various upgrades across the Anduril tech-fleet. You will also support in maintaining…
What you'll do
Provide on-site and remote technical support for software and hardware.
Handle tickets in the Jira Service Management system.
Identify persistent problems and recurring failures and escalate to the engineering team.
Windows, Linux and Apple computers. Configuring systems to ensure the latest: software updates, device management and the Anduril security stack are installed for each endpoint.
Inventory and Asset management of all endpoint hardware.
Support and license administration of end user software including but not: limited to Microsoft Office, Adobe, Lucid, Matlab, etc.
What they're looking for
- Identify knowledge articles and SOPs for end users and internal IT.
- Assist with ongoing operational improvements and implementation projects as needed