The opportunity
Brex is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets. By combining global corporate cards and banking with intuitive spend management, bill pay, and travel software, Brex enables founders and finance teams to…
What you'll do
Comply with Servicing Standard Operating Procedures (SOPs), ensuring tasks: related to payment plans and other guidelines are effectively completed in a timely manner
Collaborate with CX, UW, Sales, CSM, and Risk teams to devise and implement: strategies aimed at maximizing long-term customer repayments, particularly in delinquency scenarios
Identify and suggest improvements to payment plans/settlement options,: considering trade-offs and additional credit exposure, to optimize recoveries
Provide support to the Underwriting, Accounting, and Finance teams by: offering visibility into ongoing customer negotiations and Servicing results
Work effectively with various partners to ensure a harmonized approach towards achieving common goals
Swiftly comprehend escalated customer repayment scenarios by analyzing: context across systems, payment history, market, and industry trends
What they're looking for
- Extract and present data using Hex and Google Sheets
- + years of of experience in a customer-facing role
- Strong ability to problem solve and resolve escalated customer issues
- Excellent verbal, written, and interpersonal communication skills
