The opportunity
Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation.
What you'll do
Work directly with Replit customers via support tickets and social media: accounts to solve account, billing, and product issues
Manage and respond to customer inquiries and community discussions on X: (Twitter), LinkedIn, Reddit, and Apple/Google Play stores, with the possibility of expanding coverage to additional platforms as we grow
Monitor social media channels for product feedback, technical issues, and community sentiment
Manage escalations from social media channels and coordinate with appropriate: internal teams to ensure timely resolution
Collaborate with the rest of the Support team in telling the story of our users to the rest of Replit
Work cross-functionally with marketing and community teams to align messaging across channels
What they're looking for
- + years of social media support experience, across platforms including on X: (Twitter), LinkedIn, Reddit, and Apple/Google Play stores
- Experience with support platforms (Zendesk, Sprout Social), payment systems: (Stripe, Orb), and ticketing workflows
- Proven ability to work efficiently in fast-paced, high-volume support: environments with strict productivity metrics.
- Strong written communication skills for public-facing social media interactions
