The opportunity
OpenAI Presence, part of Enterprise Engineering, builds a platform for reliable AI agents that carry out high-volume business workflows. We focus on specific use cases such as customer support, sales, and insurance claims, helping organizations put agents to work in production.
What you'll do
Provide hands-on technical leadership, guiding architectural decisions and: implementation across the Presence platform.
Design and build backend systems for reliable, high-volume agent workflows in: support, sales, and other enterprise use cases.
Develop platform capabilities that support agent development and learning from real-world use.
Identify and address reliability bottlenecks as agent workflows become more complex and usage grows.
Work across backend infrastructure and product experiences as needed,: collaborating with other engineers to turn evolving requirements into working software.
+ years of professional engineering experience, excluding internships, in: backend, platform, or product engineering roles.
What they're looking for
- A track record of hands-on technical leadership, including setting: architecture, breaking complex problems into clear implementation plans, and guiding engineers through delivery.
- Deep backend engineering and systems design skills, with proficiency in at: least one backend programming language and experience designing services, data models, and interfaces that remain reliable as usage grows.
- End-to-end ownership of complex systems or product capabilities, from: ambiguous requirements and technical design through implementation, launch, and production iteration.
- Strong production engineering judgment: you can diagnose difficult failures, reason about performance and scalability, and improve reliability through testing, observability, and operational discipline.
