The opportunity
We're hiring a Software Engineer for our User Operations team to own and build our product quality infrastructure and tooling — the systems that capture, triage, route, and acts on customer and product feedback at scale. You'll work on everything from intelligent bug reporting…
What you'll do
Develop AI-powered systems that synthesize customer signal at scale: separating noise from what matters, routing feedback to the right teams, and surfacing the voice of the customer in ways that actually shape product decisions.
Build dashboards and data pipelines that give engineering and product leaders: real-time visibility into bug volume, quality trends, and where their domains stand — by product area, severity, and over time.
Build intelligent bug intake and triage systems: moving from manual, inconsistent prioritization to agentic pipelines that produce well-written, well-prioritized bug reports at scale.
Build integrations across our tooling ecosystem (ticketing systems, payment: processes, CRM, data warehouse, etc.) to create seamless workflows.
Partner with domain specialists and support engineers to identify pain points: and ship solutions quickly — you're building for an internal team that will tell you exactly what's broken.
