The opportunity
We challenge the status quo because we know a better supply chain isn’t just possible—it’s essential. Better for our customers.
What you'll do
We are looking for a Solutions Architect to join our Customer Experience Team: and work alongside Project Managers, CSMs, Sales, Tech, and Support to deliver a seamless implementation experience to our Customers. You will effectively manage post-contract integration projects across a variety of platforms, meeting agreed timelines and maximizing customer satisfaction. You will be working alongside an established team of other solution architects, with various backgrounds in logistics and technology.
Lead API Solution Design phases for customer implementations, translating: business requirements into scalable, secure, and performant technical architectures aligned with project44 best practices.
Own and produce Implementation Design Documents (IDDs), including system: architecture, API flows, data mappings, dependencies, assumptions, and risks.
Act as the technical authority for customers, providing hands-on guidance and: troubleshooting throughout implementation with a broad and deep understanding of project44 APIs, products, and integrations.
Collaborate closely with Engineering, Product, and Technical Support teams to: validate designs, resolve technical blockers, and influence product improvements based on customer feedback.
Support and coordinate System Testing and User Acceptance Testing (UAT),: ensuring solutions meet functional, performance, and reliability requirements.
What they're looking for
- Lead technical readiness for Go-Live, including cutover planning, validation, and post-deployment checks.
- Provide Hypercare support post-launch, proactively monitoring integrations,: resolving issues quickly, and ensuring customer stability and satisfaction.
- Serve as a technical liaison between customer technical teams and internal: stakeholders, ensuring clear communication, expectation management, and alignment throughout the project lifecycle.
- Apply light project management skills to manage timelines, dependencies, and: deliverables; track work using time-tracking tools and manage tasks and issues via internal systems (e.g., Jira, Zendesk, Rocketlane).
