The opportunity
Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are…
What you'll do
You want to impact the industries that run our world: Every phone call you answer and every email you send can affect whether truck drivers deliver goods on time and without accidents, whether students get dropped off safely from school, or whether power gets restored quickly after a natural disaster.
You thrive the most when solving problems: Our constantly expanding technology and the complexities faced by our customers provide an exciting range of challenges for our Customer Success teams. With a growth mindset and a desire to learn, you will strategically partner with our customers to find unique solutions to help keep their operations safe, efficient, and sustainable.
You are a natural relationship builder: Whether the relationship is with our customers or with cross-functional teams in Samsara, you are in constant communication and collaboration with key stakeholders to win as a team.
You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. This Customer Success team is still shaping its future and you will have plenty of autonomy and opportunities to master your craft in a hyper growth environment.
You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by the best and brightest professionals out there.
System Integration & Architecture: Lead the development of enterprise-grade, scalable solutions, managing integrations involving internal teams, third-party integrators, or custom-built systems using various Samsara’s Web integration technologies (APIs, Webhooks, Connectors, and more.)
What they're looking for
- End-to-End Technical Leadership: Take full ownership of high-impact, high-risk projects—from navigating ambiguous requirements and integration design through configuration, delivery, maintenance, and operational support. Comfortable making delivery commitments for larger projects
- Strategic Mentorship: Act as a technical lead, mentoring engineers to establish the foundational standards for robust, enterprise-level integrations.
- Cross-Functional Bridge: Serve as the vital link between Customers and Product/Engineering teams; relaying feedback to align product roadmaps with customer success and evolving market needs.
- Innovation & Stack Optimization: Leverage AI-driven workflows and modern technologies (Glean, Cursor etc.) to continually uplevel the team’s efficiency and technical stack.