The opportunity
SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.
What you'll do
Build and maintain the playbook for outreach, disputes, dunning, service: restrictions, and escalations; know when a case requires an exception
Own DSO, aging, and collection performance as well as accounts through: outreach, dispute resolution, payment application, and reconciliation
Deliver complete and accurate collections data on time for monthly and quarterly close
Review high-risk work (disputes, short payments, write-offs, account status: changes, commitments the company may not be able to honor) before it reaches a customer or affects the close
Take on the harder accounts including aged balances, complex disputes, and: customers who need direct involvement
Keep the receivables ledger clean with cash applied, disputes documented, and every balance explainable
What they're looking for
- Use AI for repetitive work; review output before it reaches a customer or the: books and incorporate what works into team operations
- Decide what should stay manual vs. automated and hold the team to that standard
- Work across Campfire, Salesforce, NetSuite, Stripe, Databricks, and D365
- Partner with billing a revenue accounting to fix root-cause issues, ensure: credits, adjustments, and uncollected balances stand up to audit
