The opportunity
SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.
What you'll do
Own the full AR/collections lifecycle: aging management, outreach, follow-up, dispute resolution, payment application coordination, and account reconciliation
Execute collections activities in strict adherence to established SOPs for: collecting, suspending services, and escalations
Manage dunning workflows and proactively engage customers on past-due balances
Monitor and drive down DSO, reduce aged balances, and maintain a clean AR ledger
Serve as the first line of response for all AR/collections inquiries across: email and ticketing platforms, treating every interaction with professionalism and urgency
Investigate and resolve inquiries independently; escalate only when genuinely required
What they're looking for
- De-escalate billing disputes and payment issues with a solutions-oriented, empathetic approach
- Maintain thorough documentation of all customer interactions, disputes, and resolutions
- Partner closely with Billing, Deal Desk, Revenue Accounting, Sales, Customer: Success, and Legal to resolve complex account issues
- Provide AR/collections context and data to support monthly and quarterly close