The opportunity
Amplitude is the leading AI analytics platform, helping over 4,700 customers—including Atlassian, Burger King, NBCUniversal, and Square—build better products and digital experiences. With powerful AI Agents embedded across our platform, teams can analyze, test, and optimize user experiences faster than ever.
What you'll do
Own the end-to-end billing cycle, including invoice generation, review,: delivery, and resolution of billing issues across Amplitude’s revenue streams.
Ensure invoices are accurate and aligned with contractual terms, proactively: identifying and resolving discrepancies before they impact customers or downstream accounting processes.
Serve as a key point of contact for customer billing and contract inquiries,: partnering with internal GTM and Finance teams to drive timely, accurate resolution and a strong customer experience.
Support collections activities to help ensure timely customer payments,: investigating and resolving issues that may create payment delays.
Identify and drive opportunities to improve, automate, and scale: order-to-cash workflows while supporting SOX controls and external audit requirements.
You have a strong ownership mindset and take pride in managing processes from: start to finish, following issues through until they are fully resolved.
What they're looking for
- You’re highly detail-oriented and comfortable working with a high volume of: transactions while maintaining accuracy and meeting deadlines.
- You’re a clear and confident communicator who can work effectively with: customers and cross-functional partners across GTM and Finance.
- You’re naturally curious about how processes work and enjoy identifying: opportunities to eliminate manual work, improve efficiency, and build more scalable workflows.
- You’re comfortable operating in an environment with established controls and: processes, while still looking for ways to make them better.
