The opportunity
ShipMonk isn't just a 3PL — we're the tech-powered growth partner for ecommerce brands, running 12+ owned fulfillment centers across the US, Canada, the UK, and Europe so our merchants can stress less and grow more. About the Role: Lead Leaders.
What they're looking for
- Partner with RevOps and Workforce Planning to forecast demand, staffing, and productivity.
- Lead WBRs and MBRs that move from reporting to real operational impact.
- Act as the senior escalation point for complex or high-value merchant concerns across the region.
- Partner directly with warehouse leadership and Operations to troubleshoot and: prioritize merchant issues on the floor.