Sr. Customer Service Manager - On-Site Springfield, TNNew
The opportunity
About the Role The Sr. Customer Service Manager serves as Uber Freight's primary onsite operational partner supporting one of our key manufacturing customers.
What you'll do
Serve as the primary onsite operational contact between the customer and Uber: Freight for day-to-day transportation and supply chain activities.
Partner with customer material planners, suppliers, carriers, and internal: Uber Freight teams to coordinate inbound materials and ensure on-time delivery to support uninterrupted production.
Monitor transportation activity using Transportation Management Systems (TMS): and operational reporting to identify potential disruptions and proactively resolve issues before they impact manufacturing.
Manage supplier releases, carrier performance, and shipment execution while: escalating issues as needed to minimize operational risk.
Collaborate with Operations, Carrier Management, International, and: cross-functional teams to ensure customer priorities are met.
Lead customer meetings to review operational performance, discuss open issues, and communicate action plans.
What they're looking for
- Track operational KPIs and identify opportunities to improve transportation: performance and day-to-day execution.
- Support customer onboarding activities and serve as a key operational point of contact during implementation.
- Recommend and implement process improvements that enhance operational: efficiency and strengthen the customer experience.
- Partner closely with the Associate Manager: Operations to ensure seamless execution of daily transportation activities.
