The opportunity
Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era.
What you'll do
Deliver Customer Value: Develop and nurture strong customer and C-Level relationships to understand their business goals and needs, ensuring retention, happiness, and a significant return on investment. Cement yourself as a trusted and strategic advisor, translating complex technical concepts into actionable business outcomes.
Drive for results: Design and execute proactive success plans and Strategic Business Reviews (SBRs) with clear goals, KPIs, and timelines—turning strategy into measurable traction.
Win as a team: Champion customers internally and mobilize cross-functional partners across Sales, Support, Engineering, and Product to resolve escalations and lead coordinated success motions.
Represent the customer's voice: Gather and surface feedback that drives continuous improvement, actively challenging what needs to evolve.
Guide customers forward: Identify and communicate relevant new products and features, helping customers adopt and benefit from Okta's agentic capabilities.
Identify renewal risk and collaborate with internal teams to remediate,: ensure a successful renewal, and proactively spot expansion opportunities.
What they're looking for
- Have 5+ years of experience in a customer success, account management, or: consulting role, managing relationships with large, complex enterprises (preferably working with a SaaS-based technical enterprise product).
- Have a solid track record of delivering and scaling an exceptional customer: experience, choosing ambition over comfort and consistently raising your own bar.
- Demonstrate strong emotional intelligence and an elite level of relationship: management and executive stakeholder development.
- Possess exceptional presentation and communication skills, particularly when: engaging with C-level executives to align technical goals with business value.
