Sr. Designated Support Engineer, Apache Spark™Active
The opportunity
Manage large strategic accounts to provide a high-touch support experience.
What you'll do
Manage large strategic accounts to provide a high-touch support experience.
Deep-dive into complex Apache Spark and Data Engineering issues, analyzing: Spark UI, thread dumps, and driver/executor logs to resolve critical performance bottlenecks.
Advise strategic customers on Data Engineering best practices, including: optimizing ETL/ELT pipelines, data modeling, and leveraging the Databricks Lakehouse architecture (Delta Lake/Iceberg).
Project manage all open support cases to expedite support ticket closure.
Facilitate customer correspondence with Engineering, Product Team, SMEs, and: Accounts Teams to advance tickets toward resolution.
Directly engage on business-impacting situations and ensure recovery of functionality for the customer.
What they're looking for
- Successfully engage with Senior Leadership, Technical and Functional staff to: remove roadblocks, address delays, and mitigate issues.
- Effectively use sound business judgment, risk avoidance, and SME resources to: coordinate team efforts to solve problems.
- Carry out regular reviews of customer cases to identify trends and proactive optimization opportunities.
- Champion and advocate for customers and chair roundtables to ensure close: communication and relationship building with key stakeholders.
