The opportunity
The Sr. Director, Forward Deployed Engineering (US East) will lead Scale’s enterprise customer engagements across the Eastern United States.
What you'll do
Lead all US East enterprise customer engagements, serving as the senior: technical and delivery executive for Scale’s most strategic accounts.
Partner closely with Sales, Product, and Engineering leadership to support: customer acquisition, expansion, and long-term success.
Build and manage forward-deployed teams composed of applied scientists and: full-stack software engineers, structured into customer-specific technical pods.
Own end-to-end delivery execution for customer deployments, ensuring: reliability, rigor, and measurable business impact.
Guide teams in building production-grade, agentic AI applications for Fortune 500 enterprises.
Establish and enforce an evals-first approach to customer deployments,: ensuring performance, safety, and reliability standards are met.
What they're looking for
- Lead senior-level technical conversations with customer executives,: demonstrating Scale’s credibility as a trusted AI partner.
- Support technical upsell conversations by articulating architectural: tradeoffs, capabilities, and future-state possibilities (with commercial ownership held by AEs).
- Hire, develop, and mentor forward-deployed leaders and ICs, including: training teams on executive-level customer interaction and professional standards.
- Help shape Scale’s regional forward-deployed strategy as part of a broader global and US restructuring.
