The opportunity
Own the end-to-end technology strategy and roadmap for the Partner, Customer success, Professional Services and Customer Support organizations, translating business objectives into scalable, AI-native platforms. Lead a small team of Product Managers while staying hands-on across…
What you'll do
Own the Partner Center technology roadmap spanning cloud provider: integrations, partner attribution & telemetry, and incentive/MDF management
Drive build-vs-buy decisions for the Partner platform in direct partnership with Partner leadership
Deliver solutions that support the full partner lifecycle: onboarding, co-sell, information sharing, support, progress tracking, and program management across Resellers, Technology Partners, ISVs, and Cloud Marketplaces
Align partner technology with Sales, Partner Ops, and Partner Specialist workflows
Own the Customer Success technology stack supporting CSMs across the full: customer lifecycle: onboarding, adoption, expansion, and renewal
Partner with Customer Success leadership to translate business objectives into scalable tooling and automation
What they're looking for
- Enable CSM productivity through health score visibility, account intelligence, and proactive risk alerting
- Ensure tight integration between Customer Success platforms and Sales, Support, Billing, and Product systems
- Drive adoption of AI-assisted workflows for CSMs including next-best-action: recommendations, sentiment signals, and churn risk indicators
- Own the Customer Support technology stack to enable customer support team: with right tooling, including AI/agentic infrastructure, ETL/data pipelines, Workforce Management, and customer engagement tooling (chat, voice, workflow automation)
