Sr. Engagement ManagerNew

The Engagement Manager is responsible for helping customers accelerate value through the adoption of the Databricks platform working with them defining and orchestrating the required engagement to ensure success.

What you'll do

• Demonstrate a passion for the job and lead by example by putting Databricks: and our customers first to achieve the sales and delivery mission

• Collaborate with the sales counterpart and engages early in the sales process: to seek to understand our customer's needs, their business, how success is defined, and ensure that we are exceeding expectations in delivery and developing valued solutions

• Identify opportunities for new services by understanding and addressing: potential new use-cases and the ability to articulate the business value in the upsell, or extension of services

• Develop commercial models including leveraging Databricks and Partner: investment vehicles to help address our customer budgetary constraints for success.

• Performs as the Engagement Manager in the assigned area with full: accountability for meeting/exceeding Professional Services and Training KPIs.

• Ability to articulate relevant customer success stories, services offerings,: and metrics that demonstrate value to the customer

What they're looking for

• Consult with clients to understand and analyze engagement scope,: requirements, time, cost and benefits. Responsible for estimating, scoping and developing the statement of work documents as necessary
• Drive resolution of delivery challenges, address resource contentions, scoping issues and manage expectations
• Data and AI domain knowledge and experience working with customers to realise: business value through to production implementations
• Proven experience in senior customer-facing roles that require a mix of: influencing, validating, negotiating, understanding and execution