The opportunity
We are looking for a detail-oriented and collaborative Finance Systems Administrator to join the Finance Systems team in India. This is a hands-on, service-delivery role responsible for day-to-day L1 support, user administration, and configuration changes across MongoDB's suite of Finance applications.
What you'll do
Own the L1 support queue for all Finance applications: triage, prioritise, resolve, or escalate tickets per defined SLAs
Troubleshoot common functional issues: data entry errors, workflow approvals, report access, login/SSO problems, and configuration mismatches
Document known issues and resolutions in a shared knowledge base; contribute: to runbooks and FAQs to reduce recurring tickets
Communicate timely and clearly with end users on ticket status, expected resolution, and workarounds
Provision, modify, and deprovision user accounts across NetSuite, Coupa,: Concur, Graphite, YayPay, and Anaplan/Pigment - set up SCIM where applicable
Assign roles, permission sets, and approval hierarchies in line with access: control policies and least-privilege principles
What they're looking for
- Run regular access certification reviews and clean up inactive accounts
- Coordinate with HR and IT during onboarding/offboarding events to ensure timely access changes
- Perform low-complexity system configuration: adding/updating cost centres, departments, approval workflows, expense categories, supplier records, and similar admin objects
- Support Finance teams with month-end and quarter-end tasks: running scheduled jobs, validating data loads, and confirming system readiness
