The opportunity
Pendo's Information Security team protects the data entrusted to Pendo and helps ensure our products are built with security and privacy by design. The team spans Security Operations, Product Security, and Compliance and Risk.
What you'll do
AI-driven compliance and operations acceleration: Use AI to accelerate audit evidence preparation, policy documentation, control testing workflows, and regulatory research. Evaluate GRC platform automation capabilities and integrate AI tooling where it reduces manual overhead, then document and share effective approaches with the team.
Security program strategy and roadmap: Identify maturity gaps across compliance and security operations and translate them into prioritized roadmap recommendations grounded in business risk. Contribute to security investment discussions, clarify tradeoffs between coverage, cost, and risk, and anticipate emerging regulatory requirements before they become audit findings.
Compliance program ownership: Own one or more regulatory compliance programs end-to-end, including SOC 2 Type II, ISO 27001/42001, PCI-DSS, GovRAMP, or FedRAMP. Lead control design, evidence collection, auditor relationships, and remediation tracking to maintain effective and durable compliance programs.
Risk assessment and prioritization: Conduct organizational risk assessments and present findings to leadership with clear prioritization and investment-level recommendations. Translate technical exposure into business-risk language that enables leaders to make informed decisions without requiring additional security interpretation.
Incident response leadership: Lead incident response for complex, multi-system security events from investigation through resolution. Conduct root cause analysis, run post-incident reviews, and own resulting actions that turn incident findings into measurable program improvements.
Cross-functional partnership: Work directly with engineering, product, and IT teams to deliver compliance requirements, validate implementations, and embed security into day-to-day operations. Translate compliance obligations into actionable technical requirements and influence how partner teams approach security as well as what they deliver.
What they're looking for
- to 5 years of hands-on security experience with demonstrated ownership of: compliance programs or security operations work, rather than participation alone.
- Deep working knowledge of at least two of the following frameworks: SOC 2, ISO 27001, PCI-DSS, FedRAMP, GovRAMP, or the NIST 800-series.
- Demonstrated ability to independently own auditor relationships and manage an: audit cycle end-to-end, including responding directly to auditor questions.
- Experience leading incident response investigations from triage through root: cause analysis and producing post-incident documentation that engineering teams can act on.
