Sr. Manager - Account Management, IntermodalNew$101K–$123K
The opportunity
A Sr. Manager, Intermodal Operations sets the strategy across the multiple teams that own intermodal account operations, supporting both the brokerage and transportation management lines of business.
What you'll do
Effectively translate business unit goals into an operational plan / roadmap for the team.
Identify problems before they surface and solve key pain points for Uber: Freight customers and the Uber Freight internal org.
Build and inspire a culture of high quality customer service across the Uber Freight organization.
Estimate, seek out, and allocate team / cross-functional resources to meet objectives.
Build a data-driven culture of continuous improvement, form creative: strategic relationships across the organization, and use contextual awareness to make trade-offs and manage through conflict appropriately.
Influence the broader organization on the importance of customer obsession and defect reduction.
What they're looking for
- Understand trade-offs between CSAT and other key metrics and incorporate this: awareness into strategy, stakeholder management, and process design.
- See and unlock new business opportunities with measured impact to company objectives
- Bachelors degree and/or 4+ years of working experience
- + years of experience in the Freight industry, particularly in Intermodal
