Principal Strategic Customer Success Partner (Commercial)New
The opportunity
The Principal Strategic Customer Success Partner is responsible for actively managing & expanding a book of assigned accounts within the Transportation Management division. This includes visiting with clients on a regular basis (as needed), owning & setting account strategy, and…
What you'll do
Own customer strategy, project manage all open savings initiatives/action: items, and drive execution across assigned enterprise accounts.
Partner with Operations, Analytics, Commercial, and cross-functional teams: (including Brokerage sales/ops, engineering, and analyst resources) to deliver measurable business value.
Lead customer business reviews (MBRs/QBRs) and executive-level presentations.
Execute complex network analysis to derive savings opportunities, analyze: performance data, and translate insights into actionable recommendations.
Drive project prioritization across internal and external teams to ensure we: are on target to meet annual savings goals.
Build and maintain strong relationships with customer stakeholders from the: C-suite to frontline associates, ensuring alignment between customer objectives and Uber Freight capabilities.
What they're looking for
- Support contract renewals and commercial discussions as needed.
- Up to 35%, as required
- High School Diploma or GED Equivalent.
- + years of experience in Customer Success, Account Management, Sales, Supply: Chain, Logistics, Transportation, or a related field.
