Sr. Manager, Menu Performance (f/m/x)Active

HelloFresh
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The opportunity

Factor Europe is scaling rapidly, and as the complexity of our product offering grows, we are looking for a Sr. Manager, Menu Performance to optimize the performance of our weekly menu plan and surrounding processes.

What you'll do

  • Optimize menu performance

  • Improve our menu planning model: Refine the models that architect our weekly menu—optimizing for customer engagement and retention within real constraints: seasonality, cost targets, and production capacity.

  • Find out what actually drives outcomes: Run correlation and driver analysis on which menu attributes genuinely move engagement and retention.

  • Model the commercial impact: Understand and forecast how menu decisions land on cost per meal and profitability to course-correct early.

  • Own the weekly menu cycle

  • Translate customer data into action: Own the weekly menu review, turning customer ratings and qualitative feedback into insights the Culinary and Kitchen Operations teams can act on.

What they're looking for

  • A builder: You are comfortable with ambiguity. You don’t need a playbook to: be effective; you are excited to write it.
  • Data-obsessed: You’re fluent enough to query and QA data yourself, and can create data visualizations that separate signal from noise.
  • A systems thinker: You don’t just fix a problem; you fix the process that allowed the problem to happen.
  • Structured and process-oriented: You can quickly spot the bottlenecks in a process and picture the improvements concretely enough to build toward them; you love creating issue trees and driving to the root cause of problems.
  • AI-native: You’re on the cutting edge of what tools are available and have: built things beyond what your formal background should allow.
  • High agency: You don’t get stuck easily: you ask why, you find workarounds, and you hustle to keep the project on track.
  • Experience: 5+ years in Product/Business Operations, Analytics, Management: Consulting, or Operational Excellence. Experience in FMCG, E-Comm, or Food-Tech is a plus.
  • Scale Exposure: You have a track record of transitioning manual, spreadsheet-based processes into automated, scalable systems.