The opportunity
Twilio is looking for a Senior Strategy & Operations Analyst for the Deal Desk Team to play a key role in supporting sales and deal desk velocity. This is an exciting role for an individual to gain and expand a broad spectrum of cross-functional interactions while leading the…
What you'll do
Assist leadership in exploring and developing new AI tools to modernize Deal Desk workflows.
Facilitate automation of our internal tooling by conducting functional: testing, managing bug remediation, and supervising system results.
Assist in troubleshooting bugs, maintaining documentation, and executing on: the elements of the roadmap for deal model support.
Assist with Renewals Reporting management and data gathering for pricing and discounting insights.
Support the operationalization of the Global Discount Catalog strategy program.
Partner with the Product and finance teams to establish cleaner cost data and: act as the first point of contact for day-to-day cost data hygiene.
What they're looking for
- Assist in incorporating specialized deal modeling into Deal Desk workflows, such as resell financial models.
- Take ownership of maintaining and updating dashboards tracking deal velocity,: bottleneck stages, and discount trends by sales segment to ensure deal flow and visibility for leadership.
- Create, manage, and update enablement resources and "Deal Playbooks" for our Global Sales Teams.
- Partner with the SFDC and CPQ teams to track enhancements and system updates,: ensuring that basic configurations and new products are integrated effectively.
