Sr Technical Solutions (Backline)New
The opportunity
At Databricks, we are passionate about enabling data teams to solve the world’s toughest problems — from making the next mode of transportation a reality to accelerating the development of medical breakthroughs. We do this by building and running the world’s best data and AI…
What you'll do
Troubleshoot and resolve complex customer issues related to the Databricks: Platform by analysing the core component metrics and logs.
Provide suggestions and best-practice guidance to improve performance in: customer-specific environments and to provide product improvement feedback.
Help the support team with detailed troubleshooting guides and runbooks.
Contribute to automation and tooling initiatives to streamline daily troubleshooting.
Partner with the engineering team and spread awareness of upcoming features and releases.
Identify and contribute supportability features back into the product.
What they're looking for
- Demonstrate ownership and coordinate with engineering and escalation teams to: resolve customer issues and requests.
- Participate in weekend and weekday on-call rotation.
- + years of industry experience
- Experience with supporting Java, Scala or Python-based applications.
