The opportunity
Fin , now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.
What you'll do
Lead a major part of our AI product surface. You’ll own an important area of: Fin's AI platform or AI agent and be accountable for its vision, strategy, and impact.
Deeply understand customers, the business, and the technology. You’ll learn: the space inside out: what customers need, where the business is going, and how our AI systems work. You’ll use this understanding to make high-quality decisions and build a compelling roadmap.
Work side-by-side with a world-class AI team. You’ll collaborate every day: with ML scientists, ML engineers, AI designers, and ML researchers. Together you’ll explore new ideas, assess feasibility, evaluate trade-offs, and turn advanced AI capabilities into high-value product experiences.
Ship ambitious, high-quality AI product. You’ll take AI concepts from early: exploration through to production launches. You’ll run fast experiments, define success metrics, evaluate performance, and iterate until the experiences are both effective and delightful.
Collaborate across the company. You’ll work closely with our core product org: to integrate AI across the Fin platform, and partner with GTM, marketing, support, and operations to drive adoption and customer impact.
Lead through clarity, ownership, and momentum. You’ll bring teams together,: communicate decisions clearly, create alignment, and consistently push toward impactful outcomes.
What they're looking for
- Strong AI and technical fluency. You’ve built or worked deeply with AI/ML: products, ideally including generative AI. You can discuss model behaviour, evaluation, prompts, architectures, constraints, and trade-offs with technical partners. You’re comfortable working autonomously in complex technical spaces.
- Excellent product judgment. You balance customer needs, business goals, and: technical realities. You know when to push for ambitious ideas and when to iterate quickly. You can turn new or ambiguous AI capabilities into clear, valuable product experiences.
- Sharp problem framing and customer insight. You can independently understand: and articulate complex problems using research, data, and direct customer conversations. You translate complexity into crisp problem statements for your team.
- Ability to build world-class product. You collaborate deeply with engineering: and design to ship high-quality software. You know how to test, measure, and iterate on AI systems and user-facing AI features. You care deeply about safety, reliability, and delivering customer value.
