Staff Backline Engineer – ML/AIActive$354K
The opportunity
The Backline Engineering Team serves as the critical bridge between Frontline Support and Engineering. We handle complex technical issues and escalations across the Data and AI ecosystem.
What you'll do
Serve as a senior escalation point for complex ML/AI issues involving model: training, inference, Model Serving, MLflow, Feature Engineering, with knowledge of Spark, Delta Lake, and distributed workloads.
Perform deep technical investigations using logs, traces, metrics, profiling,: configuration, source code, and customer workloads to identify root cause.
Reproduce customer issues through hands-on experimentation, Python/Spark: development, workload construction, configuration changes, and performance analysis.
Troubleshoot model training and inference failures, performance degradation,: resource utilization, memory/CPU/GPU issues, distributed execution problems, and deployment/runtime failures.
Partner closely with Engineering and Product teams to drive difficult issues: to resolution and influence product improvements.
Identify recurring failure patterns and turn them into better diagnostics,: documentation, tooling, automation, and Claude skill capabilities.
What they're looking for
- Mentor engineers and raise the technical troubleshooting capabilities of the broader Support organization.
- Act as a technical SME for ML/AI platform areas and contribute to: cross-functional initiatives with global impact.
